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ORDER MODIFICATIONS, COMBINING ORDERS AND CANCELLATIONS
Due to the large volume of orders we receive, once an order is placed, it cannot be modified or canceled.
While customers don’t see the behind-the-scenes process, our employees across different departments get to work quickly to prepare and process orders. Making changes to an order can disrupt and even halt orders, which does not result in great productivity.
If you wish to add additional items you will need to place a separate order, which will ship separately. We do not combine orders.
SHIPPING POLICY
Order times may fluctuate up to 10 business days during holidays, new releases, and peak sales. We do our best to keep you posted on current processing times from week to week, at the top of the page.
Should we run into any issues when preparing your order, we will reach out as soon as possible.
PLEASE KEEP IN MIND PROCESSING TIME IS DIFFERENT THAN SHIPPING TIME.
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We ship through both USPS and UPS are NOT responsible for your package once it is accepted by the shipping carrier. This includes but not limited to, delays, damages, and theft after delivery. Should any of these occur, you must call the carrier for help. We are unable to resolve these issues and have the same tracking info as you. We encourage our customers to purchase Route Protection Plan as it has proven to be a more seamless claim process.
WE RESERVE THE RIGHT TO CHANGE YOUR SELECTED SHIPPING CARRIER IF YOUR CART CALCULATED SHIPPING COST INACCURATELY OR IT SHORTENS TRANSIT TIME. IF YOU REQUEST A SPECIFIC SHIPPING CARRIER, PLEASE MAKE A NOTATION AT CHECKOUT.
WE ALSO RESERVE THE RIGHT TO SEND A REVISED INVOICE, SHOULD OUR SHIPPING RATE NOT PROPERLY CALCULATE AT CHECKOUT AND THERE IS A SUBSTANTIAL DIFFERENCE IN WHAT THE CUSTOMER PAID VERSUS WHAT WE PAID.
>> DOUBLE CHECK SHIPPING ADDRESS >>
If your address was wrong when you ordered, please note we cannot refund you. Should the package be returned to us, you WILL BE responsible to cover shipping costs for it to be re-shipped.
INTERNATIONAL CUSTOMERS:
SHIPPING PRICES DO NOT REFLECT ANY IMPORT TAXES OR FEES FOR YOUR PACKAGE. PLEASE BE AWARE THAT ADDITIONAL FEES MAY BE OCCUR FROM YOUR LOCAL AGENCY.
RETURN, REFUND AND EXCHANGE POLICY
We do NOT accept any returns or exchanges for orders. This is for the protection of each of our customers and to ensure you are not getting an altered product. We suggest purchasing smaller quantities of products to ensure satisfaction before placing larger orders.
DAMAGED ITEMS
Should your package arrive damaged, DO NOT throw away any contents, including the package or products! Your carrier may need to assess the damage. If you need information from us to submit the claim, please reach out via email.
YOU ARE RESPONSIBLE FOR FILING THE CLAIM WITH THE SHIPPING CARRIER.
We will do our best to provide replacements in the meantime, but it is not guaranteed.
Let customers speak for us
I love each and every mold. What girl does love diamonds?!
Super fast turn around time!!! Packaged great!
Love this fragrance and how quickly orders are shipped out!!
This did not disappoint. If you’re on the fence, buy it, you will love it!
These bags are thick and seal very well. They accommodate most of my molds. The freshies store well and retain their aroma. I sometimes use the bags to refresh an old car freshie.
Fast shipping love everything!
This so reminds of walking into the hotel and smelling that fresh clean air.
This fragrance smells incredible!!! Always such a quick TAT. Which is extremely important when you have a shop, and your orders are depending on it.
always a fan fav!
my absolute favorite!
absolutely love this scent!
absolutely love this scent!
was not expecting to like this but i love it!
So cute and turns out great when baked 😍
Smells just like kayali perfume! Yummm
