Frequently Asked Questions

We do our best to keep our current processing time updated at the top of our website. We encourage customers to check there for the most up-to-date estimate.

Please remember that processing time is the time it takes us to prepare your order for shipment. It does not include the shipping time once your package has been picked up by the carrier.

After your order is placed, our team will begin processing it as quickly as possible. Once your order has shipped, you'll automatically receive a shipping confirmation email with your tracking information.

If your order is still within our posted processing time, we kindly ask that you allow us to continue working on it. Responding to individual status requests during this time takes away from the time we could be spending packing and shipping orders.

Once your package has been accepted by the shipping carrier, delivery times and tracking updates are determined by the carrier and are outside of our control.

To help us process orders as quickly and accurately as possible, we are unable to make changes, combine orders, or cancel orders once they have been submitted. We kindly ask that you review your cart, shipping address, and order details carefully before completing your purchase.

Because orders move into processing quickly, limiting order modifications allows our team to stay on schedule and fulfill all customer orders as efficiently as possible.

If a package is refused or returned to us by the shipping carrier, any eligible refund will be issued minus shipping charges once the package has been received and inspected at our facility.

If you have a time-sensitive concern or believe there is an issue with your order, please contact us at thefreshiejunkie@gmail.com as soon as possible. While we cannot guarantee changes can be made, we're always happy to review the situation and answer any questions you may have.

We sincerely apologize if your order isn't exactly as expected. While we take great care when packing every order, mistakes can occasionally happen. If you believe you received an incorrect item or are missing an item, please contact us within 72 hours of your package being marked as delivered.

Please email thefreshiejunkie@gmail.com and include:

• Your order number
• The name of the missing or incorrect item(s)
• A photo of your packing slip
• A photo showing all items received in your order

Providing this information allows us to quickly investigate the issue and determine the appropriate resolution.

We will review the information emailed to us and respond with a solution as soon as possible.

Processing time is the time it takes for us to prepare your order before it ships. This includes reviewing your order, printing packing slips, gathering your items, carefully packaging everything, and preparing your shipment for the carrier.

Our processing time varies depending on order volume and the products included in your order. For example, orders containing made to order products such as freshie molds, scented wax, etc may require additional processing time due to production.

We strive to keep our current processing time updated at the top of our website, so we encourage customers to check there for the most up-to-date estimate before placing an order.

Please note: Processing time does not include the shipping time once your package has been picked up by the carrier. Delivery times will vary based on the shipping method selected at checkout and the carrier's transit times.

Our business days are Monday - Friday. For example, if you place an order on a Friday, the first business day is Monday. Also, we do not ship orders when the carriers are observing a holiday. Please keep this in mind when placing an order.

To ensure the safety, quality, and integrity of our products, all fragrance oil sales are final. Because fragrance oils cannot be verified as unaltered once they leave our facility, we are unable to accept returns or exchanges.

We understand that fragrance preferences are subjective, so we highly recommend purchasing a sample size before investing in larger quantities. This allows you to evaluate the scent and ensure it meets your expectations before making a larger purchase.

If you have questions about a fragrance before ordering, we're always happy to help! Feel free to reach out, and we'll do our best to assist you in selecting the right scent.

We understand how frustrating it can be when a package stops moving or experiences unexpected delays. While we work hard to process and ship orders as quickly as possible, once a package has been accepted by the shipping carrier, its routing and delivery are unfortunately outside of our control.

The tracking information available to you is the same information available to us, so we're unable to provide additional updates beyond what the carrier reports.

If your package was shipped via USPS, it's not uncommon for tracking to pause for several days before updating again. In many cases, the package will continue moving and be delivered without any further action.

If you purchased Route Shipping Protection, please file a claim directly through Route using the link provided in your shipping confirmation email if your shipment meets their claim requirements.

If Route Shipping Protection was not purchased, you will need to wait until the carrier's required waiting period has passed before filing a missing mail search or claim. This is typically 14 days from the date the package was accepted into their network for domestic shipments.

Please note that shipping carriers do not guarantee transit or delivery dates for standard shipping services, and delivery delays may occur due to weather, routing issues, or other circumstances outside of our control.

If you need shipment details or documentation to assist with your claim, we're happy to help. Simply email us at thefreshiejunkie@gmail.com and include your order number.

We understand how frustrating this situation can be. If your tracking information shows your package as delivered, but you have not received it, we recommend first checking around your property, with household members, neighbors, or your local post office, as packages are sometimes delivered to a nearby location or scanned as delivered shortly before they arrive.

If you are still unable to locate your package:

• If you purchased Route Shipping Protection, please file a claim directly through Route using the link provided in your shipping confirmation email.
• If Route Shipping Protection was not purchased, you will need to file a claim directly with the shipping carrier, as the recipient. The shipping carrier may require additional information to investigate the delivery.

If you need shipment details or documentation to assist with your claim, we're happy to help. Simply email us at thefreshiejunkie@gmail.com and include your order number.

We take great care in packaging every order to help ensure it arrives safely. Unfortunately, once a package has been accepted by the shipping carrier, it is in their possession, and damage or loss during transit is outside of our control.

If your order arrives damaged, please contact us as soon as possible with:

• Photos of the damaged item(s)
• Photos of the shipping box (inside and outside)
• A photo of the packing slip
• Photos of any damaged packaging materials, if applicable

This documentation may be required to assist with a carrier claim or to determine the appropriate resolution.

If you purchased Route Shipping Protection, please file your claim directly through Route using the link provided in your shipping confirmation email.

If Route Shipping Protection was not purchased, claims for shipping damage or loss are the responsibility of the customer and must be filed directly with the shipping carrier. If you need shipment details or other documentation to assist with your claim, we're happy to help. Simply email us at thefreshiejunkie@gmail.com and include your order number.