WE ARE CLOSED FOR THE CHRISTMAS HOLIDAYS. ALL ORDERS WILL RESUME PROCESSING, IN THE ORDER RECEIVED, ON JANUARY 2ND. WE WILL NOT HAVE ACCESS TO EMAIL OR MESSAGES DURING THE HOLIDAY CLOSURE. PLEASE LIKE AND FOLLOW OUR FACEBOOK TO STAY UP TO DATE
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        Holiday Season Closure

        In order for all of our employees to enjoy the holiday season with their families, we will be closed from December 21st through January 2nd. Orders placed during our closure will resume processing on January 2nd, in the order received.

        During our closure we will not have access to emails, Facebook messages, or other forms of business communication. We care about your questions and concerns and will respond accordingly once we reopen on January 2nd.

        Please see the following information which should assist you with in matters you have during our closure:

        Did you receive a damaged package?

        If you purchase Route Protection, please file a claim here: Resolve Center

        If you did not purchase Route Protection, you will have to file a claim directly with the carrier. Here are the two links:

         

        Is your package going everywhere BUT to your house? Has your order stopped moving for a couple days?

        Unfortunately the holiday season is the WORST time for shipping carriers. With the influx of online shopping, carriers are still not equipped to handle this massive load of packages. They are understaffed and overworked. Please know that we understand it’s frustrating to not receive an item you paid for, when you expected to receive it. We are all in the same boat right now and just have to practice patience and give grace. If your package goes 7-10 days without any updates, see below for your next step. 

         

        Is your package lost and has not moved in 10 days or more?

        If you purchase Route Protection, please file a claim here: Resolve Center

        If you did not purchase Route Protection, you will have to file a claim directly with the carrier. Here are the two links:

         

        Did you receive your package but are missing an item?

        Please email us at thefreshiejunkie@gmail.com with the below information and we will respond accordingly starting January 2nd.

        • Order Number
        • Item Missing
        • Picture of packing slip

         

        Thank you for all your love & support this year! We hope you and your family have a VERY Merry Christmas and Happy New Year! We can't wait to serve you again in 2025.